Frequently asked questions

General Queries

  •   You need to have a valid credit card or debit card.
  •   We deliver across the country as well as the globe.
Customer Support for Online Orders & Related Queries

For online enquiries or to place an order, please contact our Customer Support team at:

Tel: +91 (0) 562 2527781, 2857671 
E-mail: order@oswaalbooks.com

Schools / Specimen Related Queries

Schools can place an order or request for specimens by contacting our team at:

Tel: +91 (0) 562 2527781, 2857671 Mob: 90457-71839 
E-mail: contact@oswaalbooks.com

Bookshops / Bulk Order Queries

To place bulk orders, please contact our Sales Support team at:

Tel: +91 (0) 562 2527781, 2857671 Mob: 90457-71839 
E-mail: contact@oswaalbooks.com

Our books are available at all good book stores in the country. To find a book store near you, please use the “Bookshop Locator” option on our homepage or use the link https://www.oswaalbooks.com/bookshop-locator.php

  • You can buy our books through our official website Oswaalbooks.com where the shopping process/experience is very user-friendly. Feel free to explore our entire collection of books using the “Shop Now” option on our homepage or using the link https://www.oswaalbooks.com/books/

    Incase you want to make bulk orders, you can fill an order form using the “Order Form” option on the homepage or using the link https://www.oswaalbooks.com/order-form.php & mail us at contact@oswaalbooks.com or whatsapp us at +91 70605-35404.

  • Our books are also available through our dealers/distributors on major e-commerce websites – Amazon, Snapdeal, Flipkart, Schoolkart, etc. 

  • Yes, we offer E-book versions of most of our books. They are readily available on our website. They are similar to a pdf version.
  • Discounts on E-Book vary from time to time. We are presently happy to offer you 25% discount on your purchase of e-book. You can access your e-Book within 5 to 10 minutes of your online purchase.

E-books can be downloaded by clicking on Kopykitab link as received on your registered email-id. Follow the steps as per the mail so as to save & access the e-book. You can access e-books within 5 to 10 minutes of your online purchase.

Oswaal Books is committed to the continuous development of our books in accordance with CBSE/ICSE/ISC & State Board guidelines. Last minute changes suggested by the boards may result in delay in printing of books and the consequent unavailability of books.

You could work with your favourite publishing house now. We are thrilled that you are seeking an opportunity to work with Oswaal Books.

Would request you to e-mail us your resume along with details of your work experience at contact@oswaalbooks.com. Our editorial team will get in touch with you once we assess how can we work together.

To ask for specimen copies of Oswaal Books, please e-mail us at contact@oswaalbooks.com or use the link https://www.oswaalbooks.com/specimen-copies.phpto fill up the Specimen Form.  You may also whatsapp your request to +91-70605-35404.

Kindly note that this form is only to be filled only by Teachers of CBSE/ICSE/ISC affiliated schools as well as State Boards. This form is not to be filled by students. If a student fills this form, it will be reported to their school.

Please keep in mind that it can take up to 7-10 working days to process a specimen request.

Oswaal Books values your feedback.

Let us know about your experience with our products and services by filling our feedback form using this link: https://www.oswaalbooks.com/feedback.php

Ordering

Yes, You can pre-order Books from our website before they become available. If you change your mind, it is quick and easy to cancel your pre-order. You will know that a Book is available to pre-order if you see a Release date mentioned along the book name.

Just drop us an email at order@oswaalbooks.com & mention your order no. (For ex- OB12345) along with reason of cancellation.

* Kindly Note : Oswaal Books is committed to the continuous development of our books in accordance with CBSE/ICSE/ISC & State Board guidelines. Last minute changes suggested by the boards will result in delay in printing of books and the consequent delay in your order/pre-order.

We only publish the books that are listed on our website. However we do have plans to introduce other books in the future. Keep checking our website www.OswaalBooks.com to know more about latest releases/updates.

You can give only bulk orders to our Sales representatives in between 10:30 AM to 7 PM (Monday to Saturday, excluding public holidays) at below mentioned numbers :

Tel: +91 (0) 562 2527781, 22857671 Mob: 90457-71839

E-mail: contact@oswaalbooks.com

If you are interested in bulk orders, please write in to us at contact@oswaalbooks.com & our team will revert with details within next 24-48 hours.

Payments

At Oswaalbooks.com, we offer multiple methods to make payments for your order. This includes:

  •   Credit Card & Debit Card (including American Express)
  •   Net Banking
  •   EMI
  •   Various E-wallets like Freecharge, Payzapp, Itz Cash, Ola Money & Yes Pay, Phone Pe.

 Kindly Note: All Credit/Debit card details remain confidential and private.

There are no hidden charges when you purchase books from Oswaalbooks.com.

The prices displayed on our website for all the items are final and fully inclusive. You pay the exact amount you see on the website. However, separate delivery charges are employed depending on the weight of the books being couriered in your order.

Yes it is safe to use Credit/Debit card on Oswaalbooks.com. We accept all VISA and MasterCard, both Indian and International. All Credit/Debit card details remain confidential and private. Oswaalbooks.com and our trusted payment gateways use SSL encryption technology to protect your card information.

At Oswaal Books, we don’t accept payment for online orders via Demand Draft/Cheque/Money Order. On the other hand, For bulk orders, we accept payments via Demand Draft / Cheque / Net Banking.

At Oswaalbooks.com, we accept payment using various E-Wallets as mentioned below :

  1.       Freecharge,
  2.       Payzapp,
  3.       Itz cash,
  4.       Ola Money,
  5.       Yes Pay,
  6.       Phonepe

As a company policy, we do not provide an option for Cash on Delivery.

At Oswaalbooks.com, we do not collect or receive your credit card information. This is collected directly on the Bank’s payment gateway. If you believe that your credit card has been compromised, then please immediately report the incident to your card-issuing bank.

Shipping

  • Each item on Oswaalbooks.com  contains shipping information associated with that item. This information tells you how quickly items are expected to be ready to leave our warehouses. Please note that this information does not indicate when items will arrive at their final destination -- only when items are expected to be packed and ready to leave our warehouse.
  • The timeframe to ship an item, when the merchandise is available at our local warehouses is 3 - 7 business days.
  • Shipping rates depend on the number of items purchased per order number.

We at Oswaal Books currently deliver to all cities across the country as well as across the globe.

Yes, you can order books from Oswaalbooks.com to a valid Indian delivery address.

Fedex India is our logistics partner. Incase, your area pincode supports Fedex courier, your books are sent via Fedex courier. Incase, your area pincode doesn’t have courier facility, we will ship your books via India Post / Book Post / Speed Post.

Oswaal Books is proud to announce that we deliver our books worldwide. There is a minimal international shipping fee, charged as per weight of the books ordered.

Our trusted logistic partner is FedEx India. Incase, your area pincode doesn’t have courier service, we send all the parcels via India Post (Book Post/Speed Post).

Typically all deliveries are completed within 3 to 7 working days post shipment.

Once we receive your order we make all attempts to deliver within the committed time frame. However, it might take longer than expected in some far to reach areas, due to poor logistics and connectivity.

Our shipping company (FedEx) will leave a message with your registered mobile number and attempt delivery again. Incase, your books are sent via India Post, call our Customer Care Support team in between 10:30 AM to 7 PM (Monday to Saturday) at below mentioned numbers :

Tel: +91 (0) 562 2527781, 22857671

Email : order@oswaalbooks.com  

We urge you to plan and coordinate the purchase in a manner that someone is available to accept the shipment at the provided delivery address.

We at Oswaal Books always strive to ship your entire order at the earliest. In some cases, however, some books may not be ready to ship immediately and so we may ship a partial order. We enclose a note along with part order & mention details of pending book to be sent along with expected date of delivery of pending order. The remaining books shall typically be shipped as soon as they become available.

In such situations, you will have to place multiple orders for multiple addresses. Typically, we can’t ship one order to multiple addresses.

Yes. You can modify the shipping address of your order before we have processed (shipped) it, by contacting our customer support team at order@oswaalbooks.com  or calling us at 0562-2527781 between 10:30 AM and 7 PM on Mondays to Saturdays.

Our shipping charges vary based on factors such as number of books ordered, type of books ordered, weight of books ordered and delivery destination.

Tracking

  • You will automatically get notified on your registered e-mail id regarding the status of your order.
  • Alternatively, you can e-mail us at order@oswaalbooks.com requesting us information regarding your order.
  • Our Customer Support team will revert within next 24-48 hrs. 
  • Please Note : Your e-mail should clearly mention your order id (ex-OB12345) for us to help you.

We only deliver during business hours, from Mondays to Saturdays.

Please call our Customer Support Team at 0562-2527781 or mail us at order@oswaalbooks.com to advise us about such exceptions and we shall try our best to accommodate your instructions.

Returns/Refunds/Cancellation

To provide you a worry free shopping experience on www.oswaalbooks.com , we offer you a No Questions Asked Return Policy. Within 2 days of receiving your shipment, you may return any item in its original packaging, for a refund (excluding shipping costs).

When you return your product, just indicate the reason for your return in a short note, put the item and the note with the order number into a secure package, affix our address note (also mentioned on our books) and send it through a reliable courier or mail it to us. You can also call us and notify us of you returning an item.

Our address for returns is as follows:

Oswaal Books

1/11 Sahitya Kunj, M.G. Road
Raja Ki Mandi, Agra – 282002
Uttar Pradesh, India

Tel: +91 - 562-2827781, 2857671
Mob: 7060535404
E-mail : order@oswaalbooks.com

If an item ordered by you on Oswaalbooks.com is delivered to you in a damaged/defective condition, please email us at order@oswaalbooks.comfor a replacement. We will guide you about how to receive refund or issue a replacement.

In order to cancel an item in your order:

  •   You need to just drop an email at order@oswaalbooks.com
  •   Mention your order number (For Ex-OB12345) in email
  •   State the reason for cancellation in email
  •   Customer care will assist you to cancel the order
  •   Once your cancellation request is emailed, we will revert & confirm via email.
  • Once we receive your package with the product in it, we will initiate the refund process. The refund will be made to the same payment option(s) originally used to pay for the order.
  • Refunds are initiated within 5-7 business days of product inspection. The receipt of the refund would solely depend on the mode of payment chosen by you. To simplify the timeline, here is some quick help.
  • With respect to the transfers made by Debit card and Credit card, the time taken for the refund finally depends on the designated bank in charge.

You can return a torn/damaged book within a time period of 7 to 10 days of receipt of the book.

If you are not satisfied with your purchase for any reason and wish to return the merchandise as per our Returns Policy, you do not have to pay any courier charges for the return shipment. We will reimburse the additional return shipping charges to the customer.

We take great care to deliver exactly what you ordered. However, sometimes orders may get mixed up. Please contact us within 24 hours of receiving the delivery in case you have been delivered anything other than what you had ordered, by calling our Customer Support Team at 0562-2527781 between 10:30 AM and 7 PM on Mondays to Saturdays or e-mail us at order@oswaalbooks.com

As soon as you place an order with us, we will update you through e-mail. You can also check the status of your order once you login to your account.

In very few cases due to unanticipated circumstances, it is probably that your order might get delayed. We will send you an e-mail informing you about the delay along with the new expected delivery date. Alternatively you can login to your account and track your order status.

About Oswaal Books

  • Oswaal Books has been a reliable and trusted resource for students preparing for their exams since 1984
  • Our Motto “Learning made Simple’’ has been to support the needs of confused & tensed students so that they can excel in their studies with our help.
  • Oswaal Books is committed to the continuous development of our books in accordance with CBSE/ICSE/ISC Board guidelines. For every academic session, fresh guidelines/changes in syllabus are incorporated in our books.
  • Oswaal Books are strictly based on the latest CBSE & NCERT curriculum
  • Our editorial team is constantly striving to better our content for your learning experience. Each title sold by us is a new and improved version of the previous year
  • Oswaal Books are more affordable than most of our competitors and our books follow a student friendly layout
  • Oswaal Books publishes books keeping in mind the learning needs of students from CBSE, ICSE/ISC & State Boards like Karnataka Board, Kerala Board, Maharashtra Board, Gujarat Board and U.P. Board.

The best way to study using Oswaal Books is from the start of each academic session. Begin with our Question Banks, which will help you understand the concepts for each chapter and topic. Go on to practice for your exams using our Sample Question Papers, Unsolved Papers and Pullout Worksheets all through the year.

Oswaal Books publishes books keeping in mind the learning needs of students from the following Boards

  •   CBSE Board
  •   CISCE Board (ICSE Board & ISC Board)
  •   Karnataka Board
  •   Kerala Board
  •   Maharashtra Board
  •   Gujarat Board
  •   U.P. Board
  •   NCERT Exemplar

Oswaal Books publishes books keeping in mind the learning needs of students from CBSE Board. All books for the academic year 2018-19 are published as per the latest guidelines of the NCERT syllabus & CBSE syllabus dated 15th March 2018. 

Yes, we provide Hindi medium books for CBSE Board for major subjects for Classes 9 and 10 only.

Please visit our website www.OswaalBooks.com and our Facebook page https://facebook.com/Oswaalbooks/ to know about latest updates & releases of upcoming academic session.

  • All books listed on our website are updated for the latest academic session clearly mentioning the month/year on the book covers (Academic Year 2018-19)
  • Our editorial team ensures that the content of our books are as per the latest & updated syllabus directed by the Board
  • Oswaal Books is committed to the continuous development of our books in accordance with CBSE/ICSE/ISC Board guidelines. For every academic session, fresh guidelines/changes in syllabus are incorporated in our books. 

Our Question Banks are detailed in nature. Key features include :

  •   Chapter wise / Topic wise introduction to enable quick revision
  •   Solved Papers with prescribed marking scheme to develop understanding of the marking scheme
  •   Topper Answers for exam preparation with a competitive edge
  •   Previous Years’ Board Exam questions of all sets of Delhi, Outside Delhi, Foreign & Compartment as well to facilitate focused study
  •   Flowcharts for concepts clarification
  •   On-tips Notes to enable quick revision
  •   MCQs, VSA, Short, Long & Very Long Answer Questions, Value Based & HOTS Questions for practice

Our Sample Question Papers are a set of 10 model test papers. Some of the key features include :

  • Strictly based on latest CBSE syllabus for the current academic year
  • Solutions of 5 sample question papers are given in the book
  • Once you log in from your registered account, you can download solutions of our CBSE Sample Question Papers (Class 10 to 12) and Karnataka Sample Question Papers (Class 10, PUC I and PUC II) using the link https://www.oswaalbooks.com/download-solutions.php
  • Includes Latest Sample Question Paper (Set of 10) along with Marking Scheme
  • Handwritten Toppers’ Answer Sheets
  • Periodic Tests for Pre-Mid Term, Mid-Term, Post-Mid Term preparation
  • Answers from CBSE Marking Scheme upto March 2018 exam with detailed explanations as per word limit specified by Board
  • On-Tips Notes for quick revision

Pullout Worksheets are Practice papers whose solutions are available free of cost on our website using the “Download Solutions” option on our homepage or using the link https://www.oswaalbooks.com/download-solutions.php

Once you log in from your registered account, you can download solutions of our CBSE Worksheets (Classes 6 to 10), CBSE Sample Question Papers (Class 10 to 12) and Karnataka Sample Question Papers (Class 10, PUC I and PUC II) using the link https://www.oswaalbooks.com/download-solutions.php